NEXT Coaching Network (Afternoon Session)

Supportive Feedback…

• Be specific
• Timely
• Explain the effects; state your appreciation (so they feel it)
• Method (one on one, in writing, public, voicemail)
• Touch

Corrective Feedback…

• Specific (describe it behaviorally)
• Timely (close to the event as possible, must see it)
• Focus on actions, behaviors
• Be honest (don’t minimize it or overstate it)
• Eliminate the word “BUT”
• Method (one on one, no e-mail)
• Suggest alternatives, not feedback until suggest an alternative
• Leave the person whole

Motivators…

• Meaning
• Dignity
• Community
• Influence (your voice has meaning)
• Growth (role or personal)